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Queue

Every ticket open now, and who is working on it

Build an agent

Open

214

Agents working

131

Need a person

27

Median first reply

4m 12s

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Columns
10 rows
Select rows to act on them
SelectedTicketRequesterSubjectAgentStatusOpened
48222K. WeberMonitor arm for a standing deskProcurementWaiting for requester2026-10-31 09:20
48216FacilitiesBadge reader, floor 3 lobbyFacilitiesClosed by agent2026-10-31 09:15
48213M. OkaforVPN drops every 20 minutesNetworkClosed by agent2026-10-31 09:12
48214L. BrandtReset MFA on new phoneIdentityWaiting for requester2026-10-31 09:07
48220J. MoreauCannot join the sales Teams channelIdentityClosed by agent2026-10-31 09:02
48215S. NakamuraExpense tool shows last quarterAppsNeeds a person2026-10-31 08:54
48218R. HaddadShared drive asks for a password againIdentityClosed by agent2026-10-31 08:48
48217A. ColeLaptop order for new starterProcurementApproval requested2026-10-31 08:37
48219T. LindqvistPrinter on floor 2 prints blank pagesFacilitiesNeeds a person2026-10-31 08:21
48221P. OrtegaOffice Wi-Fi slow in meeting room BNetworkNeeds a person2026-10-31 07:58

Closed per hour today

07:00: Closed 18, Handed off 408:00: Closed 31, Handed off 609:00: Closed 42, Handed off 910:00: Closed 38, Handed off 711:00: Closed 35, Handed off 512:00: Closed 22, Handed off 307:00: Closed 18, Handed off 408:00: Closed 31, Handed off 609:00: Closed 42, Handed off 910:00: Closed 38, Handed off 711:00: Closed 35, Handed off 512:00: Closed 22, Handed off 3
ClosedHanded off

  1. Two monitor arms offered

    Waiting for K. Weber to choose

    · Procurement agent

  2. Requester confirmed the fix. Closed.

    No person touched the ticket

    · M. Okafor

  3. Badge reader restarted

    Floor 3 lobby reads badges again

    · Facilities agent

  4. Agent pushed the corrected profile and replied

    Allowed by policy: change VPN profiles, no admin rights

    · Network agent

  5. Network agent read the ticket and the VPN logs

    Matched a known pattern: idle timeout on the split-tunnel profile

    · Network agent

  6. Opened by M. Okafor from the portal

    Device, office and last 10 VPN events attached automatically

    · portal

  7. Added to the sales group

    The group owner's standing approval

    · Identity agent

  8. Handed to a person

    No known fix since Monday's expense tool update

    · Apps agent

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