Ticket
Everything an agent did on this ticket, and what it was allowed to do
Expense tool shows last quarter
The Apps agent could not match this to a known fix after Monday's expense tool update and handed it to a person.
Nothing is waiting for approval.
Opened by S. Nakamura
Expense tool shows last quarter
· portal
Handed to a person
No known fix since Monday's expense tool update
· Apps agent
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.