Ticket
Everything an agent did on this ticket, and what it was allowed to do
Cannot join the sales Teams channel
The Identity agent added J. Moreau to the sales group after the group owner's standing approval.
Nothing is waiting for approval.
Added to the sales group
The group owner's standing approval
· Identity agent
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.