Ticket
Everything an agent did on this ticket, and what it was allowed to do
Badge reader, floor 3 lobby
The Facilities agent restarted the reader through the building system and confirmed badges read again.
Nothing is waiting for approval.
Badge reader restarted
Floor 3 lobby reads badges again
· Facilities agent
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.