Ticket
Everything an agent did on this ticket, and what it was allowed to do
Laptop order for new starter
The Procurement agent drafted an order for one laptop ($1,840) and asked the manager to approve it, because orders over $500 need a named approver.
Laptop order for new starter
A. Cole
Opened by A. Cole
Laptop for a new starter on Monday
· portal
Procurement agent drafted the order
One laptop from the catalogue, $1,840
· Procurement agent
Approval requested from the manager
Policy: orders over $500 need a named approver
· Procurement agent
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.