Ticket
Everything an agent did on this ticket, and what it was allowed to do
Reset MFA on new phone
The Identity agent sent a verified reset link to L. Brandt and is waiting for the requester to finish.
Nothing is waiting for approval.
No events yet.
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.