Ticket
Everything an agent did on this ticket, and what it was allowed to do
Monitor arm for a standing desk
The Procurement agent offered two catalogue models and is waiting for K. Weber to choose.
Nothing is waiting for approval.
Two monitor arms offered
Waiting for K. Weber to choose
· Procurement agent
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.