Ticket
Everything an agent did on this ticket, and what it was allowed to do
Printer on floor 2 prints blank pages
The toner reports full; the agent cannot inspect the drum remotely and handed the ticket to a person.
Nothing is waiting for approval.
No events yet.
72-hour hold
A ticket an agent closed is counted as a result only after 72 hours without a reply from a person. If it is reopened, it is not counted.