| columns | layout | Puts two to four blocks side by side in equal shares, such as a chart and the events that explain it; they stack on a narrow screen. | — | 3 |
| card | layout | Groups a few blocks under one title and an optional line of description, such as a ticket at a glance and its next step. | — | 3 |
| heading | content | Names a section of a screen in a few words, so a person scanning the page finds it. | — | 3 |
| text | content | A paragraph of plain text that explains what a person is looking at, such as what "Needs a person" means. | — | 3 |
| markdown | content | Formatted text with headings, lists, links, bold and code, written inline or read from a row, such as a ticket's body. | — | 3 |
| kpis | data | One to eight figures side by side, each with a label, such as open tickets, agents working and median first reply. | — | 3 |
| chart | data | Draws a source's rows as an area, line, bar, donut or spark chart, such as tickets closed per hour or where the money goes. | — | 3 |
| grid | data | Rows a person searches, filters, sorts, selects and acts on, such as every open ticket and who is working on it. | set, delete, export | 3 |
| timeline | data | What happened, in time order, such as everything an agent did on a ticket, with who did it and how it went. | — | 3 |
| list | data | A short list of lines, each a title with an optional subtitle and link, read from a source or written as items. | — | 3 |
| callout | content | A message a person must notice, such as a warning that an agent's hand-offs tripled, with an optional link to act on it. | open | 3 |
| progress | data | One figure as a bar toward a limit, such as the yearly cap used or how much of an agent's budget is gone. | — | 3 |
| form | input | Fields a person fills in to add a row to a table or change one, such as a new agent's rules or a ticket's status. | insert, update | 3 |
| button | action | One link that starts the next step, to a screen of this app or a URL, such as Build an agent. | open | 3 |
| approval | action | One card per row waiting for a decision, with Approve and Reject, such as an order an agent may not place on its own. | set | 3 |