markdown

Formatted text with headings, lists, links, bold and code, written inline or read from a row, such as a ticket's body.

Write text (Markdown, up to 64 KB), or source and column: the first row of that source, that column's Markdown. Exactly one of the two. Fenced code is drawn escaped and unhighlighted. Inline HTML is shown as text, never run. When the source has no rows the block shows its empty state.

When to use

Use it when

A record's own long text, such as the body of the ticket the address names.
A short runbook or policy with a list and a link.
Text that needs bold, a list or code, which `text` would show as written.

Use another block when

One plain sentence.
Use text
A warning or a confirmation a person must notice.
Use callout
Rows with the same columns, such as tickets.
Use grid

The ticket's body, from its row

VPN drops every 20 minutes

Reported from the portal by M. Okafor. The Network agent matched a known pattern (idle timeout on the split-tunnel profile), pushed the corrected profile and replied.

markdown: { source: ticket, column: body }

<a id="markdown-1"></a>

## VPN drops every 20 minutes

Reported from the portal by **M. Okafor**. The Network agent matched a known pattern (idle timeout on the
split-tunnel profile), pushed the corrected profile and replied.

A short runbook

Before you hand a ticket back

Read what the agent already tried in the timeline.
Reply to the requester before you change the status.
Close it as Closed by agent only if the agent's fix holds.

markdown:
  text: |
    ### Before you hand a ticket back
    - Read what the agent already tried in the timeline.
    - Reply to the requester **before** you change the status.
    - Close it as `Closed by agent` only if the agent's fix holds.

<a id="markdown-1"></a>

### Before you hand a ticket back
- Read what the agent already tried in the timeline.
- Reply to the requester **before** you change the status.
- Close it as `Closed by agent` only if the agent's fix holds.

A policy with a link

Ticket data stays in the EU region. Agents may not send it to outside email. The full policy is in the compliance screen.

markdown:
  id: data-policy
  text: |
    Ticket data stays in the **EU region**. Agents may not send it to outside email.
    The full policy is in the [compliance screen](/a/service-desk/compliance).

<a id="data-policy"></a>

Ticket data stays in the **EU region**. Agents may not send it to outside email.
The full policy is in the [compliance screen](/a/service-desk/compliance).

States

ready
the source's rows, drawn
empty
the source has no rows: an Empty part saying so
error
the source failed: the block shows the source's sentence; the page still answers 200

This block offers no actions; it only shows.

JSON Schema