text
A paragraph of plain text that explains what a person is looking at, such as what "Needs a person" means.
text is plain text up to 2,000 characters, drawn as one paragraph. Nothing in it is formatted: ** and # show
as written. For formatting, links or lists use markdown. Quote the text when it holds : or starts with a
quote mark, as YAML requires.
When to use
Use it when
One or two sentences explain a screen or the block under them.
A rule a person should know before acting, such as when a closed ticket counts as a result.
A line inside a card, under its title.
Use another block when
Text with headings, lists, links or bold.
Use markdown
Use heading
What a status means
"Needs a person" is a status, not a failure: the ticket moves to a person and is never metered.
text:
text: '"Needs a person" is a status, not a failure: the ticket moves to a person and is never metered.'
<a id="text-1"></a>
"Needs a person" is a status, not a failure: the ticket moves to a person and is never metered.
The rule behind a figure
A ticket an agent closed counts as a result only after 72 hours without a reply from a person.
text: { text: A ticket an agent closed counts as a result only after 72 hours without a reply from a person. }
<a id="text-1"></a>
A ticket an agent closed counts as a result only after 72 hours without a reply from a person.
A paragraph with an id
The builder is free. A new agent runs on the last 100 tickets of its kind before anyone turns it on.
text:
id: builder-note
text: The builder is free. A new agent runs on the last 100 tickets of its kind before anyone turns it on.
<a id="builder-note"></a>
The builder is free. A new agent runs on the last 100 tickets of its kind before anyone turns it on.
States
ready
always drawn; it reads no data
This block offers no actions; it only shows.
JSON Schema