timeline
What happened, in time order, such as everything an agent did on a ticket, with who did it and how it went.
source names a source of the screen with one row per event; at is the column holding the ISO time, title
what happened. detail (a line under it), actor (who or what acted) and tone (a column whose values are
neutral, ok, warn, bad or info) are optional. Events show in the source's order, so set the source's
order (at oldest first, -at newest first); at most 100 are shown.
When to use
Use it when
Everything that happened on one record, such as the steps an agent took on a ticket.
The latest events across a queue, newest first.
An audit trail a person reads to answer "who did what, and when".
Use another block when
Use chart
A few links with a title each.
Use list
What happened on a ticket
Opened by M. Okafor from the portal
Device, office and last 10 VPN events attached
· portal
Network agent read the ticket and the VPN logs
Matched a known pattern
· Network agent
Requester confirmed the fix
· M. Okafor
timeline: { source: events, at: at, title: title, detail: detail, actor: actor, tone: tone }
<a id="timeline-1"></a>
- 2026-10-31 09:12 · Opened by M. Okafor from the portal — Device, office and last 10 VPN events attached (portal)
- 2026-10-31 09:12 · Network agent read the ticket and the VPN logs — Matched a known pattern (Network agent)
- 2026-10-31 09:20 · Requester confirmed the fix (M. Okafor)
The latest events, titles only
Opened by M. Okafor from the portal
Network agent read the ticket and the VPN logs
Requester confirmed the fix
timeline: { id: latest, source: events, at: at, title: title }
<a id="latest"></a>
- 2026-10-31 09:12 · Opened by M. Okafor from the portal
- 2026-10-31 09:12 · Network agent read the ticket and the VPN logs
- 2026-10-31 09:20 · Requester confirmed the fix
Who changed an agent
Procurement agent turned on
· A. Lindqvist
Monthly budget raised to $120
· A. Lindqvist
timeline:
source: audit
at: at
title: what
actor: who
<a id="timeline-1"></a>
- 2026-10-30 16:02 · Procurement agent turned on (A. Lindqvist)
- 2026-10-31 08:40 · Monthly budget raised to $120 (A. Lindqvist)
States
ready
the source's rows, drawn
empty
the source has no rows: an Empty part saying so
error
the source failed: the block shows the source's sentence; the page still answers 200
This block offers no actions; it only shows.
JSON Schema