Agents

The agents that work this queue, listed like colleagues

"Needs a person" is a status, not a failure: the ticket moves to a person and is never metered.

Agent	Queue	Closed this month	Needs a person (%)	Metered ($)	Budget	Signal
Identity	Accounts and access	1120	4	2240	no limit	steady
Network	VPN, Wi-Fi and network	860	9	1720	no limit	steady
Apps	Business applications	640	22	1280	no limit	hand-offs up 3x since Monday
Procurement	Orders and new starters	450	12	900	$120 model cost	budget 80% used
Facilities	Buildings and devices	0	0	0	$60 model cost	steady